Shipping

Processing Time:

Orders are processed within 1-2 business days after payment confirmation, excluding weekends and holidays.

Domestic Shipping:

We offer reliable domestic shipping within New Zealand through NZ Post
Standard Shipping: Estimated delivery time will be 3-5 business days.
Express Shipping (on demand): The estimated delivery time will be 1-2 business days posted through NZ Couriers.
Rural Shipping may attract extra charges

Shipping Rates: (Domestic)

Free Shipping:

From time to time we may run offers for free shipping which either may be on all orders or for orders above a certain value.
However, our customers can enjoy free standard shipping at all times on orders above $80 within New Zealand.

Order Tracking:

Once your order is dispatched, you will receive a shipping confirmation email with tracking details. You can track your order through NZ Post.

Delivery Address:

Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for lost packages due to incorrect addresses provided by the customer.

International Shipping:

International shipping prices vary due to many factors and would be advised before the order confirmation through our website at the time of payment.

Loss in Transit:

For any delay, loss, or damage that may occur during the transit, please allow us adequate time to lodge a claim with the postal service. We will try our best to resolve the issues as soon as possible.

Customs and Duties:

For international orders, customers are responsible for any customs and import duties that may apply. We recommend checking with local authorities for information on potential charges.

Delivery Delays:

While we strive to meet delivery timelines, external factors such as customs clearance, weather conditions, or public holidays may cause delays. We appreciate your understanding in such situations.

For any questions or concerns regarding your order or shipping, please contact on the details provided in the "contact us" section of the website.

Note: shipping times are estimates and may vary based on factors beyond our control.

Thank you for choosing Jiara.

We appreciate your trust in us, and we are dedicated to providing you with a seamless and enjoyable shopping experience.

Happy Shopping!

Team Jiara